QUESTIONS? HERE ARE THE ANSWERS!

If you have a question that is not listed below, feel free to send us an email or give us a call.

Not yet! As we do not have a storefront location yet, we bake out of a licensed and insured commerciaI kitchen and I meet with clients from my office space or over the phone.  I will schedule appointments with clients to discuss your dream cake, which is dedicated time just for you.  You may also view our gallery page to preview our work.

The sooner the better.  We ask for a minimum of three weeks’ notice on any order, and at least two months notice on large orders (over 100 servings). However, to provide the highest quality work, we limit the amount of orders we take to only a few per week, and therefore, we tend to get booked up rather quickly.  Please contact us as early as possible to ensure availability. Please also note that your requested date will NOT be reserved until a deposit is placed, no matter how many details we’ve discussed. We require a minimum NON-REFUNDABLE 50% deposit to reserve the date for any order.  Orders less than $100.00 must be paid in full.  Although at least 3 weeks is ideal, please inquire at any time and I will tell you our availability and schedule your consultation, and see what we can do to accommodate you.  I will always do my best to accommodate last minute orders if I am available.  Rush orders are subject to a $50 rush fee.

According to industry standards, a standard cake size is 4″x 2″x 1″.

A 6″ round cake would feed about 10-12 people.

An 8″ round cake would feed about 20-25 people.

A 10″ round cake would feed about 30-35 people.

A 12″ round cake would feed about 50-55 people.

Our wedding cake tastings are $25.00 and they include a variety of cake and frosting/filling combinations to sample. The fee for your tasting is due at the time that the appointment is booked. Should you decide to reserve your event date with us, this fee will be deducted from the total cost of your order (this applies to cake orders of 100 servings or more). During the consultation we will discuss the design of your cake, so please bring any pictures, Pinterest boards, fabric swatches, or any other items you think will help us to get a feel for your special day.  The cake tasting typically lasts for approximately one hour, so we ask that you arrive on time to ensure that you are allotted your full hour. Should you need to reschedule or cancel, we ask that you contact us 24-48 hours in advance of your appointment time.   Please ask about our “traveling tastings” and our “tastings to-go”.

Any retainers paid towards your balance are NON-REFUNDABLE as each order is customized and we begin prepping for your order as soon as your invoice is paid.  However, for cancellations made no later than 3 weeks in advance, we may allow you to reschedule the date of your order.  Please remain in contact with us and we will do our best to help.

At this time, we do offer limited dairy free cake and buttercream options for an additional cost per serving.  We do not however offer nut free, or gluten free options right now.    We do look forward to catering to this growing market in the future.  Please check with us, as we’re always perfecting new recipes.

**Please note: CakeMom Custom Cakes is NOT a nut free bakery.  All items are prepared on equipment that also processes nuts and may contain traces of nuts or nut extracts.  Please let us know if you have any allergies.

We believe in our product, the quality of our ingredients, and serving your guests the cake that is presented to them, thus we do not make faux cakes to pair with cutter cakes from other stores.

However, if you would like your cake to appear bigger than your guest list, we would be happy to add some faux Styrofoam tiers to create the cake of your dreams.

If your budget only allows for a three tier cake, but you have 300 guests, we could also add a kitchen cake to add more servings to accommodate all of your guests.

Although we think our cake designs are priceless, our custom wedding and celebration cakes start at $6 a serving and increase depending on the number of servings and the complexity of the design.  We do not have a price list as each cake is a one-of-a-kind. Please note there is a minimum order of $100 for celebration cakes and a minimum of $250 for wedding cakes.  Approximate prices can be given by email if the date and serving numbers are provided, and full quotes are provided after all of the details and the size are discussed, usually at the consultation.

Our custom cakes are made from scratch using fresh ingredients just for you, from start to finish.  We work with you to design your cake and make sure your style, theme, and favorite flavors are in each cake.  It’s a very different process than purchasing a grocery store cake!  Each cake at CakeMomCustom Cakes is as unique as you are!

We accept Cash, Visa, Mastercard, American Express, PayPal, Venmo and Chase QuickPay.

We require a 50% NON-REFUNDABLE deposit upon ordering to reserve your time and date.  The balance is due at, or prior to delivery for celebration cakes.  If you will not be at the location at the time of the scheduled delivery, your payment must be made ahead of time.  For wedding cakes and large event cakes, full payment is due one week prior to your event.

 We are happy to deliver our cakes within Southern Connecticut, Westchester County, and the New York Metro area. Please contact us for delivery charges, as the price of the delivery will vary based on distance, time, and location.  We regret that we are unable to ship our cakes at this time.

A set-up fee might also apply in addition to the delivery fee for orders that require assembly on site such as placement of fresh flowers on wedding cakes or assembly of cupcake towers.

Yes, we have a collection of Cake and Cupcake stands available for a $25-$50 rental fee.  We require a REFUNDABLE security deposit.  All stands must be returned with 1 week of your event.

*Refundable only if the stand is returned on time, clean, and in the same condition it was rented (not damaged).

Our Terms and Conditions are available on our website under our “CAKE INFO” section.  We’d be glad to email them to you at any time, just email us or give us a call.

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