TERMS AND CONDITIONS
All Products made by CakeMom Custom Cakes are subject to the following Terms and Conditions:
INGREDIENTS & ALLERGENS
CakeMom Custom Cakes is not a nut-free bakery. All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform CakeMom Custom Cakes prior to the confirmation of their booking, of any allergy / intolerance issues. It is the responsibility of the Customer to inform their guests of all allergy / intolerance information. CakeMom Custom Cakes will not be held liable for any allergic reaction resulting from consumption of the cake.
All products are made to be eaten on the day of the celebration and are best eaten at room temperature. Because our cakes and buttercream are made with fresh butter, it may take 2-3 hours for your cake to come to room temperature. Please plan delivery time and cake storage accordingly.
All Quotes are valid for 30 days from the date of issue. In the event that the desired date has been filled by another order / customer, prior to the Customer confirming the booking by paying the 50% deposit, CakeMom Custom Cakes is not obliged to honor the quote. **All Quotes are NOT bookings and are subject to availability.
At CakeMom Custom Cakes we prefer at least three (3) weeks notice for all orders, as we are continually booked in advance. We will however, where availability permits, accept short notice orders. Short notice orders may incur a rush charge of up to $50.
Any products ordered from a picture or photo, of a product produced by any other cake maker, can only be reproduced by CakeMom Custom Cakes as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo. Certain creative changes may be made to your final design for the sake of stability and structural integrity.
Design changes to the order may be made until 1 week prior to event. After this time any change requests cannot be guaranteed and may be subject to additional charges.
Standard servings are based on a size of 1″ x 2″ x 4″ high. Cake serving sizes are estimated. Specialty cakes, carved cakes and method of slicing may affect ultimate serving number. The Customer understands and accepts these terms, and must order their products accordingly after having considered these variables.
DEPOSITS & FINAL PAYMENTS
A NON-REFUNDABLE deposit of 50% is required to hold your date. Your order is not confirmed until the deposit is paid. If an order is placed within the seven (7) days prior to pick up, full payment is required upon placing the order.
For celebration cakes, the balance is due on or before the event date. For wedding cakes and large event cakes the balance is due one week prior to the wedding or event.
Where CakeMom Custom Cakes has delivered a product that is an accurate interpretation of what has been quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.
If, for any reason the event is required to be postponed, please contact me immediately. The new date proposed will be subject to availability.
If CakeMom Custom Cakes cancels the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer. We will not cancel or reschedule your order unless there are extenuating circumstances. We will endeavour to provide notice as far in advance as possible.
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the Customer to store and care for the cake as per CakeMom Custom Cakes instructions. If anything is to happen to the cake after this exchange, and deemed to be fault of the Customer through not following the instructions provided, CakeMom Custom Cakes is not liable for any damages. CakeMom Custom Cakes is not liable for damage due to client negligence or improper handling once the product has been picked up or delivered.
A delivery date and time will be agreed by both parties, and if the Customer is not at location at this time and date, and CakeMom Custom Cakes is not able to contact the Customer, the product will be transported back with CakeMom Custom Cakes and it will be the Customer’s responsibility to collect the product at a time that suits CakeMom Custom Cakes.
It is the responsibility of the Customer to check the state of the product before making final payment upon delivery/pickup. Once the item has been delivered/picked up, the Customer has accepted the item as is, and is responsible to ensure that the products gets to its destination safely and/or is stored as per instructions from CakeMom Custom Cakes to achieve best results for taste and quality and to avoid any damage.
THIRD PARTY PICKUP
If a third party will be collecting the cake on the Customer’s behalf or taking responsibility for the cake when delivered, this party will be given all appropriate information that would have been given to the customer. Same conditions apply as if the customer were to collect the cake themselves. CakeMom Custom Cakes is not liable for damage due to third party negligence or improper handling once the product has been picked up or delivered.
CakeMom Custom Cakes must be advised at the time of initial meeting if the client wishes to provide baked goods from other providers. In order to ensure our integrity, no other cake or dessert shall be provided by any person/businesses other than CakeMom Custom Cakes unless previously agreed on by CakeMom Custom Cakes. Any other edible items not provided by CakeMom Custom Cakes, when present at your event, must be displayed on a separate table from the items provided by CakeMom Custom Cakes to limit liability and assumption of origin.
CakeMom Custom Cakes reserves the right to use any image of a Product made by us for publication immediately or at a later date. CakeMom Custom Cakes will not post any photos on social media or other platforms until after your event has taken place. CakeMom Custom Cakes will never use any image that is supplied by the Customer, without first obtaining the Customer’s permission. For example: Children’s birthday parties, and photos of the events.
Deposits are taken for all rented equipment. All equipment must be returned on the agreed date or extra charges will be incurred to cover any additional costs. Any damages to equipment will forfeit or reduce your deposit to cover costs of repair or replacement. Equipment rental price, deposit and all other charges will vary depending on which item of equipment is being hired, and in what condition and time frame it is returned by the Customer.
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows: a) If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake. b) If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given. c) Refunds will be paid within 30 days of cancellation.
In the case of an emergency or an error in your cake delivery, please contact us immediately so we can fix the issue right away! If you are unhappy with your cake for any reason, please call us the day of your event and explain the situation. In the rare case that you are unhappy with your cake, you must call the day of your event so your cake can be returned within 24 hours. Without proper inspection of the cake and proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment.
We promise to do everything in our power to deliver you a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake. Thanks for trusting us to make a sweet memory for your unforgettable occasion!
**PLEASE NOTE: By paying the NON-REFUNDABLE retainer, you are accepting and agreeing to the terms and conditions set forth in this agreement.